Privacy Policy

1. Scope

This Privacy Policy applies to information collected:

• through the Site;
• through communications with TxLRS (including phone, text message, email, and online forms);
• during the referral request process; and
• through your use of the Services.

This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked to or used in connection with the Site or Services (for example, payment processors or analytics providers). Their policies govern their practices.

2. Information We Collect

2.1 Information you provide voluntarily

We may collect information you provide to us, including when you fill out forms on the Site, request information about Services, contact us, request a lawyer referral, or submit information for review. Depending on the context, this may include identifiers and contact details (such as your name, email address, phone number), information about your legal situation, and any other information you provide.

2.2 Information we collect automatically

When you visit or use the Site, we may automatically collect information such as your IP address and general location derived from your IP address, browser/device information, pages viewed, time spent, clickstream data, and other technical information used to operate, secure, and improve the Site.

2.3 Cookies and similar technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember preferences, understand usage, improve performance, and measure marketing effectiveness. You can often adjust your browser's cookie settings. Blocking cookies may limit Site functionality.

2.4 Communications and call/text records; call recording

We may collect and maintain records of communications with you, including inbound and outbound call records, voicemails, text messages (including automated application-to-person messaging and similar technology), emails, chat messages, and web form submissions. Phone calls may be recorded for training, quality assurance, compliance, security, and dispute resolution purposes.

2.5 SMS Communications

The Texas Lawyer Referral Service offers SMS messaging to recipients who have opted in. Messages are informational and transactional (contact confirmation, referrals, resources, request status, account status, and TFA). Mobile phone numbers collected for SMS messaging are not shared with third parties or affiliates for marketing purposes. Recipients typically receive messages no more than a few times per week, depending on how active a recipient is on our service. Message and data rates may apply. Recipients may opt out at any time by replying STOP. For help, reply HELP or contact us.

3. How We Use Information

We may use information for business and operational purposes, including to:

• provide, administer, and improve the Site and Services;
• process referral requests and connect you with lawyers in our network;
• communicate with you about Services, scheduling, and related matters;
• provide customer support and respond to inquiries;
• maintain records, audit activity, and support compliance and internal policies;
• analyze usage, monitor performance, and improve user experience;
• protect the security and integrity of the Site, our systems, our personnel, and others;
• enforce our Terms of Use and other agreements; and
• comply with legal obligations and respond to lawful requests.

We may also use information for other purposes consistent with the context in which it was collected, with your consent where required by law.

4. How We Share and Disclose Information

We do not sell personal information for direct financial gain. However, we may disclose information in the following circumstances (and this section is intended to be interpreted broadly to the maximum extent permitted by law):

4.1 Lawyers in our network

When you request a referral, we may share information about you and your legal situation with lawyers in our network of attorneys for the purpose of connecting you with appropriate legal representation.

4.2 Service providers and contractors

We may share information with third parties that help us operate the Site and Services, such as hosting and IT providers, communications providers (phone/SMS/email), analytics providers, and customer support tools. These providers may process information on our behalf and under our direction.

4.3 Affiliates and organizational partners

We may share information with our affiliates or related entities for administrative, operational, and service purposes.

4.4 Legal, safety, and rights protection

We may disclose information if we believe disclosure is necessary or appropriate to:

• comply with law, regulation, legal process, or lawful requests;
• protect our rights, property, or safety, or the rights, property, or safety of others;
• investigate or prevent suspected fraud, misuse, security incidents, or illegal activity; or
• enforce our Terms of Use and other agreements.

4.5 Business transfers

If TxLRS is involved in a merger, reorganization, dissolution, financing, sale of assets, or similar transaction, information may be disclosed and transferred as part of that transaction.

4.6 With your direction or consent

We may share information at your direction or with your consent, where required.

4.7 Aggregated / de-identified information

We may disclose aggregated, anonymized, or de-identified information that does not reasonably identify you.

4.8 Analytics and measurement

We may use information (including through analytics tools) to understand how the Site and Services are used and to improve outreach, operations, and effectiveness, including in ways that may indirectly benefit TxLRS.

5. Data Security

TxLRS uses administrative, technical, and physical safeguards consistent with generally accepted industry practices to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We may retain information for as long as we reasonably determine is necessary for operational purposes, compliance, dispute resolution, enforcement of agreements, and other legitimate purposes. Retention periods may vary depending on the type of information and the context in which it was collected.

7. Your Choices and Requests

Depending on your circumstances and subject to applicable law, you may request that we provide access to certain information we maintain about you, correct certain inaccurate information, or delete certain information.

We may deny or limit requests where permitted by law, including when fulfilling a request would be impractical, compromise security, conflict with legal obligations, interfere with recordkeeping, or affect the rights of others.

To make a request, send a written request to the address in Section 10. We may require reasonable steps to verify your identity before fulfilling certain requests.

8. Children; Information About Minors

TxLRS's Services are intended for adults. Individuals under the age of 17 are not permitted to use the Services.

TxLRS does not knowingly invite or solicit individuals under 17 to use the Services directly. If we become aware that an individual under 17 is attempting to use the Services directly, we may discontinue Services and/or require a parent or legal guardian to communicate with TxLRS on the minor's behalf.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when it was most recently revised. Your continued use of the Site or Services after an update constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

10. Contact

If you have questions about this Privacy Policy, please contact us by phone at 512-872-4400.

Texas Lawyer Referral Service
2028 E Ben White Blvd, Suite 240-1638
Austin, TX 78741